If you are dissatisfied with your purchase for any reason, you may return it to 961it within 3 days of the delivery date, subject to the conditions and exclusions below. You may initiate a return or exchange online, by phone or Live Chat.
If your original item included free items, you must return all associated items for a full refund; the retail value of any free items you keep will be deducted from your reimbursement total.
Return an Item in Person
You may return an item to our Returns Department at the address below:
Eligibility Conditions
Please read conditions below. If all conditions are not met, 961it reserves the right to refuse the return or to charge a minimum 20% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. 961it can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Please note: any electronics containing user profile data must be either factory reset or password unlocked before sending it back to 961it for return.
Nonreturnable Items
Opened TVs, combos and monitors 37″ and larger — original packaging cannot be unsealed
Opened computers and computer software — original packaging cannot be unsealed
Any computers built or modified by 961it to customer specifications
Select special-order merchandise, or any item indicated on the website as nonreturnable
Underwater equipment that has been submerged
Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase.
Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Limited Liability
961it is not responsible for personal data or items left in returned merchandise. 961it is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
